Telecaller- Bangalore (Contractual)
Core
Outbound and inbound customer support agent focused on collecting passenger feedback ratings, resolving service queries, and driving upsell opportunities for a bus mobility platform.
Role type
Customer Support Agent (Telecaller)
Builds
Customer feedback loops and service resolution for Flix's bus travel platform
Domain
Transportation / Mobility
Deliverable
dashboards & analysis
Required skills
Outbound calling, Inbound support, Feedback collection, CRM documentation, Target achievement, Multitasking
Preferred skills
Rotating shift adaptability, Persuasion, Upselling
Technologies
CRM
Responsibilities
Make outbound calls to request feedback ratings, Handle inbound service queries and technical issues, Meet daily call-volume and conversion targets, Maintain accurate call logs in CRM, Collaborate with ground-ops to escalate on-trip issues
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