Director/a de Operaciones de Chile
Core
Lead operations and customer experience for Cabify's Chile market, ensuring service delivery through robust processes, technology, and high-performance teams.
Role type
Senior Director of Operations & Customer Experience
Builds
Urban mobility ecosystem with sustainable transport and efficient routes
Domain
Transportation / Mobility / Marketplace
Deliverable
production ML models
Required skills
P&L management, operational governance, B2B commercial execution, fleet and asset management, team leadership, process design, financial modeling, stakeholder management, crisis management, automation and AI implementation
Preferred skills
MBA, experience in hypergrowth environments, marketplace operations, last-mile logistics, complex hub management
Technologies
AI, automation tools, operational dashboards
Responsibilities
Lead customer support to resolve operational incidents and transform corrective actions into systemic learning; evaluate operational feasibility and profitability for B2B sales and growth initiatives; ensure end-to-end customer journey excellence for passengers, drivers, and enterprises; govern financial and commercial deal limits to protect profitability; manage physical assets, fleets, and third-party partners including BPOs; attract, develop, and structure multidisciplinary high-performance teams
Seniority
Director, strategic leadership with hands-on execution
