Proctor Quality and Learning Manager, Scaling Operations
Core
Own the end-to-end quality standard and learning system for the Duolingo English Test (DET) proctor network, ensuring accurate, consistent, and defensible decisions in high-stakes assessment environments.
Role type
Senior individual-contributor quality and learning manager (assessment operations)
Builds
Global proctoring quality standards, calibration/adjudication programs, and ongoing training systems for human and AI-assisted workflows
Domain
Education technology, language assessment, and high-integrity testing
Required skills
rubric design, calibration program management, adult learning program design, quality data analysis, cross-functional leadership without formal authority, auditability controls, human-AI workflow validation, ambiguous case judgment, performance trend interpretation, standards evolution
Preferred skills
language assessment experience, test security, remote proctoring, fraud prevention, inter-rater agreement expertise, learning management systems familiarity, operational analytics tools
Responsibilities
Maintain DET proctoring quality standards and decision rules; lead calibration cycles and resolve disputed decisions; build and run ongoing proctor training programs; measure training effectiveness via audits and performance trends; guide specialist execution and onboarding; evolve quality controls alongside new threats and technology; validate AI-assisted workflows against real sessions
Seniority
Senior, hands-on IC with functional leadership