Team Manager
Core
Lead a team of up to 18 Customer Success Associates to deliver outstanding customer service and ensure swift resolution of escalated issues for Figure's blockchain-native capital marketplace.
Role type
Senior Team Manager (Customer Success)
Builds
Customer support operations and service delivery for tokenized assets and loan origination systems
Domain
Fintech / Blockchain / Real-World Asset (RWA) Tokenization
Required skills
Team leadership, performance metrics management, coaching and training, escalated issue resolution, policy adherence, workforce management tools, CRM systems, data analysis
Preferred skills
Financial services industry experience, strategic problem-solving, cross-functional collaboration
Responsibilities
Provide hands-on leadership to create a positive work environment, oversee team performance and drive continuous improvement, equip the team with product knowledge and best practices, manage daily team operations and workflows, handle administrative responsibilities including performance records and disciplinary actions, serve as a liaison with HR, IT, and Workforce Management
Seniority
Senior, hands-on IC