HR Operations Associate
Core
Execute HR and administrative system transactions on behalf of managers, ensuring required approvals and documentation are in place.
Role type
HR Operations Associate
Builds
HR processes and employee lifecycle transactions
Domain
Human Resources / Shared Services
Required skills
HR operations expertise, HRIS platforms (Workday), case management tools (ServiceNow), process interpretation, stakeholder coordination, data privacy compliance, audit documentation, problem-solving, multi-tasking
Preferred skills
Global Business Services experience, cross-cultural collaboration, HR Centers of Excellence coordination, process gap identification, HR transformation support
Responsibilities
Execute HR and administrative system transactions on behalf of managers, Interpret manager and employee requests and route transactions appropriately, Coordinate with specialist teams to resolve requests, Review requests for completeness and seek additional information, Manage high volume of HR cases until resolution, Maintain accurate and audit-ready documentation, Identify and escalate non-standard or complex cases, Identify recurring process gaps and share feedback, Support process improvements and cross-functional initiatives, Provide professional customer service to managers and employees
Seniority
Mid-level, hands-on IC
