Customer Account Advisor, Telebet
Core
Handle live telephone wagering and account enquiries during high-profile sporting events, ensuring precision and speed while adhering to regulatory standards.
Role type
Customer Account Advisor (Telebetting)
Builds
Live betting transactions and customer account management for online gambling platform
Domain
Online gambling / Sports betting
Deliverable
client delivery
Required skills
High-pressure decision making, fast accurate data entry, sports knowledge, multi-system navigation, active listening
Preferred skills
Contact centre experience, responsible gambling awareness
Responsibilities
Process telephone bets accurately, manage inbound customer calls using Avaya system, explain bet types and account features, identify potential customer harm, escalate complex account issues, adhere to regulatory and security protocols
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