Customer Operations Specialist
Core
Part-time Customer Operations Specialist managing school bookings, scheduling, customer service, and sales for a health promotion charity's programs.
Role type
Customer Operations Specialist
Builds
School program bookings and facilitator schedules
Domain
Health promotion / Education
Required skills
Customer service, booking management, scheduling coordination, outbound sales, CRM proficiency, problem-solving, stakeholder communication, process improvement
Preferred skills
Primary school experience, adaptability, commercial mindset
Technologies
HubSpot CRM
Responsibilities
Manage school bookings and coordinate facilitator schedules; deliver customer service via phone and email; conduct outbound sales to retain and grow school bookings; maintain accurate customer data in CRM; solve scheduling and operational challenges; collaborate with operations and administration teams.
Seniority
Individual Contributor
