Complex Case Manager
Core
Lead complex case management and critical incident response to support student wellbeing, safety, and success at a top 100 university.
Role type
Senior IC Complex Case Manager (Student Wellbeing)
Builds
Coordinated support systems, risk assessment frameworks, and recovery-focused student outcomes
Domain
Higher Education / Student Mental Health & Safety
Deliverable
client delivery
Required skills
complex case management, crisis intervention, risk assessment, multidisciplinary team leadership, clinical supervision, stakeholder engagement, training delivery
Preferred skills
evidence-based approaches in fast-paced environments, collaborative problem solving
Technologies
N/A
Responsibilities
Lead complex case management for students with significant wellbeing, mental health, family/domestic violence, or sexual harm concerns; manage serious student incidents and provide expert advice and risk assessment; provide leadership, clinical guidance, and staff training to strengthen support systems
Seniority
Senior, hands-on IC with leadership responsibilities