Senior Director of Cloud Services
Core
Leads operations for the Cloud Services organization across professional and managed services teams, establishing delivery standards and ensuring consistent quality and client satisfaction.
Role type
Senior Director, Cloud Services Delivery & Operations
Builds
Scalable operating processes, playbooks, and governance for cloud services engagements
Domain
Cybersecurity / Cloud Services
Required skills
Engineering operations, strategic business alignment, client advocacy, risk management, team leadership, solution shaping, GTM strategy, contract negotiation, technical governance
Preferred skills
Public speaking, cybersecurity evangelism, emerging cloud technology evaluation, sales partnership
Technologies
Cloud platforms, engineering tools, delivery management systems
Responsibilities
Establish and monitor Cloud Services delivery standards for scope, quality, timelines, and risk management; Lead resolution of high-priority client escalations and difficult conversations; Oversee mechanisms for evaluating engineering quality, risk management, and technical readiness; Support sales lifecycles by validating technical content in SOWs, Change Orders, and Contracts; Govern the rollout of scalable operating processes and playbooks; Provide technical and operational leadership to delivery leaders and consultants.
Seniority
Senior Director, strategic leadership & operational oversight
