Customer Experience Specialist (casual)
Core
First point of contact for customer enquiries, managing inbound calls and tickets to support Australian shoppers using Zip's digital financial services.
Role type
Customer Experience Specialist (Casual)
Builds
Customer trust and retention for Zip's point-of-sale credit and digital payment services
Domain
Digital Financial Services / Retail Payments
Deliverable
client delivery
Required skills
Customer relationship management, inbound call handling, ticket management, process improvement, risk management, workflow adherence
Preferred skills
Adaptability, AI tool adoption, teamwork, problem-solving, change management
Responsibilities
Manage inbound customer calls and tickets, escalate requests to internal teams, identify process improvements, propose product enhancements, follow internal workflows
Seniority
Entry-level to Junior, casual contract
