Trust and Safety Analyst
Core
Investigate and resolve reports of digital abuse including phishing, malware, fraud, impersonation, spam, and botnets to protect online ecosystems.
Role type
Trust and Safety Analyst (IC)
Builds
Online safety and abuse prevention workflows
Domain
Internet infrastructure and cybersecurity
Required skills
Digital abuse investigation, policy enforcement, risk-based judgment, case management, evidence analysis, multilingual content review, incident response, trend analysis, policy improvement
Preferred skills
Domain registrar/hosting/cloud platform experience, DNS/WHOIS/RDAP knowledge, ICANN requirements familiarity, threat-intelligence tools, OSINT techniques, automated detection systems
Responsibilities
Review and resolve abuse reports, apply policies to make decisions, analyze account activity and technical signals, respond to internal/external reports, maintain case records, escalate high-risk cases, recommend process improvements, support rotational coverage
Seniority
Mid-level, hands-on IC
