Customer Experience Consultant
Core
Telephone-based customer service consultant supporting people with disabilities to build confidence, explore employment opportunities, and step into the workforce.
Role type
Customer service consultant (IC)
Builds
Employment pathways and confidence for customers with disabilities
Domain
Disability services / Employment services
Deliverable
client delivery
Required skills
Customer service, relationship building, communication, goal setting, administration, computer literacy
Preferred skills
Experience in retail, hospitality, call centres, community services, disability or employment services
Responsibilities
Building supportive relationships with customers, helping customers identify employment opportunities, connecting with local businesses and employers, supporting customers to prepare for work, maintaining customer records, collaborating with team and other organizations
Seniority
Entry-level to Mid-level, hands-on IC