Administration Officer
Core
Front-line administrative support for patients, families, and clinical teams in a busy mental health facility, managing admissions, billing, and reception.
Role type
Administration Officer (Healthcare)
Builds
Patient care delivery and administrative operations for a 70-bed mental health facility
Domain
Healthcare / Mental Health
Required skills
Patient intake and admission coordination, Billing and payment processing, Reception and enquiry management, Confidentiality and privacy compliance, Microsoft Office proficiency, EFTPOS and electronic payment systems, Shift flexibility
Preferred skills
Healthcare administration experience, Knowledge of health fund/Medicare/DVA systems
Responsibilities
Greeting patients, families, and visitors; Coordinating patient admissions; Managing reception and phone/email enquiries; Processing patient payments and eligibility checks; Maintaining confidential patient records; Collaborating with clinical teams; Improving administrative processes