Support Engineer - Veterinary HealthTech
Core
Technical bridge between Platform Engineering and Customer Experience, owning onboarding/decommissioning workflows, SQL data migrations, and resolving platform-level escalations.
Role type
Senior Support Engineer (Platform Engineering)
Builds
Customer onboarding/offboarding environments, data migration pipelines, and platform stability for veterinary software clients.
Domain
Veterinary HealthTech / Cloud Infrastructure
Required skills
AWS (RDS, S3, EC2, ECS), SQL, Git/GitHub, Ticketing Systems (Jira/Intercom), Technical Documentation, Cross-functional Collaboration
Preferred skills
Terraform, Kubernetes, Helm
Technologies
AWS, Elixir, React, GraphQL, GitHub, Jira, Intercom, Front
Responsibilities
Execute technical onboarding workflows including environment provisioning and data imports; manage technical offboarding including data exports and access revocation; perform structured data migrations with validation and QA; triage and resolve complex technical escalations outside CX scope; partner with Customer Success to translate operational needs into technical solutions; maintain runbooks and process documentation; analyze ticket patterns to develop automation and reduce volume.
Seniority
Senior, hands-on IC