Relief Team Leader - Auburn Tennis Club
Core
Lead venue operations and supervise staff during shifts to ensure exceptional service and compliance at a tennis club.
Role type
Relief Team Leader (Hospitality)
Builds
Venue operations, customer service experiences, shift coverage
Domain
Hospitality / Sports Club
Required skills
shift leadership, customer service, issue resolution, compliance management, team coaching, operational documentation
Preferred skills
prior leadership in clubs/hospitality/gaming, hands-on leadership style, positive team culture building
Technologies
RSA, RCG, WHS
Responsibilities
Lead and supervise venue operations during allocated shifts, Coach and motivate team members, Ensure venue presentation and cleanliness, Handle customer enquiries and issue resolution, Monitor gaming, bar and floor operations, Complete shift reporting and operational documentation
Seniority
Mid-level, hands-on IC