Customer Experience Officer
Core
Shape how the Council engages with and serves its community, ensuring interactions reflect commitment to accessibility and responsiveness.
Role type
Customer Experience Officer
Builds
Service interactions and feedback loops for the West Coast community
Domain
Local government / Public sector
Deliverable
client delivery
Required skills
Customer service, Communication, Service gap analysis, Complaint resolution, Survey analysis, Office software proficiency
Responsibilities
Provide information for visitors and residents, Manage customer feedback systems and surveys, Resolve complaints, Identify service gaps and develop practical solutions
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