Chargeback Specialist
Core
Manage customer disputes and chargebacks to protect company revenue and ensure merchant satisfaction.
Role type
Entry-level Chargeback Specialist
Builds
Dispute resolution outcomes and accurate financial records for merchants
Domain
Payments Risk Management / Financial Services
Deliverable
client delivery
Required skills
Evidence collection, network regulation adherence, funds oversight, fraud trend monitoring, Salesforce case management
Preferred skills
None stated
Technologies
Salesforce
Responsibilities
Manage guided caseloads for dispute resolution, gather evidence and submit responses per network regulations, oversee collection and return of disputed funds, communicate dispute outcomes to merchants, assist in monitoring chargeback volumes for fraud trends
Seniority
Entry-level, hands-on IC
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