Director of Operations
Core
Run day-to-day operations for a multi-location studio network, managing people, facilities, inventory, and compliance to enable founder-led strategic growth.
Role type
Senior leadership operations director (multi-unit retail/studio)
Builds
Operating systems for brick-and-mortar studio locations including staffing, inventory, and financial controls
Domain
Retail operations / Multi-location business management
Required skills
Multi-unit operations management, payroll administration, recruiting and talent management, facilities management, vendor management, inventory control, scheduling, call center operations, compliance coordination, financial reporting, process improvement, team leadership
Preferred skills
Experience with automation and AI tools, ability to travel 80% of the time, experience scaling from 25 to 40 locations
Technologies
N/A
Responsibilities
Lead day-to-day operations across studio network, corporate team, call center, scheduling, inventory, and warehouse; Own recruiting, performance management, and workforce planning; Build and run scorecards and weekly operating reviews; Run payroll and back-office administration; Make facilities and vendor spend decisions; Coordinate operational response to labor and compliance matters; Identify recurring problems and install preventive processes
Seniority
Director, hands-on leadership
