Investigations Support Officer
Core
Provide investigative, governance, and administrative support to assess referrals, coordinate business processes, and maintain records for WorkSafe's Scheme Integrity Investigations team.
Role type
Senior IC investigations support officer
Builds
High-quality investigation reports, correspondence, and documentation for the workers' compensation scheme
Domain
Public sector / Workers' compensation / Scheme integrity
Required skills
Legislative interpretation, information analysis, process improvement, stakeholder management, conflict resolution, report preparation, data management
Preferred skills
Workplace Injury Rehabilitation and Compensation Act 2013 knowledge, negotiation, independent work
Technologies
Document management systems, databases
Responsibilities
Support assessment and triage of referrals and allegations; coordinate meetings and maintain action registers; prepare and quality assure investigation reports; maintain accurate investigation records; respond to stakeholder enquiries; identify process improvement opportunities.
Seniority
Senior, hands-on IC
