Manager, ServiceNow Platform
Core
Lead a team of 4–6 ServiceNow Developers and Administrators to manage the day-to-day prioritization, governance, roadmap, and delivery of an enterprise ServiceNow platform.
Role type
Manager, ServiceNow Platform (People leadership + hands-on product/platform management)
Builds
Enterprise ServiceNow platform capabilities, integrations, and automation workflows
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform administration, team leadership, roadmap management, stakeholder communication, release management, vendor management, risk management, technical governance, performance management
Preferred skills
5+ years as ServiceNow Senior Developer or Architect, experience with ServiceNow modules and integrations, background in global infrastructure or high-growth environments
Technologies
ServiceNow, SharePoint
Responsibilities
Define and maintain standards for intake, prioritization, architecture reviews, and release readiness; Lead governance routines to manage risks, dependencies, and platform commitments; Coach and develop a team of 4–6 developers and administrators; Manage vendor statements of work and align scope with platform priorities; Use platform metrics and usage insights to inform prioritization and resourcing decisions; Escalate risks related to platform health, staffing, and compliance.
Seniority
Manager, hands-on IC with people leadership
