Senior IT Support Engineer

United States🌐 Remote💼 Full-time💰 $109,000–$109,000🗓 2026-09-04 → 2026-09-29

Core

Resolve complex employee technology issues by combining hands-on troubleshooting with AI, automation, and improved support workflows.

Role type

Senior IT Support Engineer (hands-on IC)

Builds

Faster, more reliable employee support experiences and durable process improvements

Domain

Enterprise IT Operations / Cybersecurity

Required skills

complex IT troubleshooting, identity and access management, SaaS support, ticketing systems, workflow automation, support metrics analysis, AI tool application

Preferred skills

basic scripting, API integrations, endpoint management, distributed team support

Technologies

Console, Workato, Tines

Responsibilities

Troubleshoot complex issues across identity, devices, software, and SaaS; build and maintain AI-assisted playbooks and automations; measure support impact using metrics like resolution time and repeat demand; coordinate with Identity, Security, and Infrastructure teams; improve onboarding and access workflows.

Seniority

Senior, hands-on IC

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About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000