Case Manager
Core
Manage a portfolio of detached NSW Police workers compensation claims for physical and psychological injuries, liaising with injured workers, employers, and allied health professionals to create strategic plans for return-to-work and wellness.
Role type
Entry-level case manager (workers compensation)
Builds
Personalized treatment and recovery plans for injured workers
Domain
Insurance / Workers Compensation / Personal Injury
Deliverable
client delivery
Required skills
Customer service, empathy, computer literacy, communication, resilience, initiative
Responsibilities
Managing a full portfolio of physical and psychological injury claims, building relationships with injured workers and stakeholders, implementing proactive strategies for recovery, collaborating on treatment plans, navigating challenging conversations
