Lead Product Manager, AI Agents
Core
Own the roadmap, strategy, and quality of AI agents for regulated financial services across voice, text, email, and chat channels.
Role type
Lead Product Manager, AI Agents
Builds
Omni-channel AI agent product for loan servicing, compliance, collections, and insurance claims
Domain
Financial services / AI Agents
Deliverable
production ML models
Required skills
LLM-powered product shipping, prompting, evaluation, retrieval, tool use, latency/cost tradeoffs, outcome ownership, rigorous measurement, risk design, customer negotiation, technical specification
Preferred skills
Voice/IVR/contact center experience, lending/servicing background, hiring/mentoring
Technologies
LLMs, voice systems, contact center platforms
Responsibilities
Define agent quality metrics and evaluation loops, configure servicing workflow catalog, reduce time-to-live for new lenders, design guardrails for compliance (FDCPA, TCPA, UDAAP), set discovery and instrumentation standards
Seniority
Senior, hands-on IC