Director of Operations
Core
Lead and direct fleet response operations campaigns to ensure client satisfaction and service delivery for technology clients.
Role type
Senior IC Director of Operations (Fleet Response)
Builds
Customer experience campaigns and fleet response services for tech clients
Domain
Business Process Outsourcing (BPO) / Autonomous Vehicle Operations
Required skills
Operations management, team leadership, staffing and training, compliance, goal setting, scaling operations, employee retention, analytical skills, organizational skills
Preferred skills
Experience at Director or VP level, BPO experience, Autonomous Vehicle Operations experience
Technologies
Google Suite
Responsibilities
Oversee and direct activities of operations campaigns and teams; manage staffing, temporary coverage, and training; maintain communication between staff and senior management; guide Operations Managers in meeting goals; ensure policy compliance; assist in crafting operations procedures
Seniority
Senior, hands-on IC with strategic oversight
