Pessoa Designer de Serviços Pleno
Core
Map and diagnose customer journeys, conduct user research, and create service design artifacts to improve end-to-end customer experiences.
Role type
Mid-level Service Designer
Builds
Service strategies, journey maps, and service solutions
Domain
Service Design / Customer Experience
Required skills
Service Design, User Research, Journey Mapping, Service Blueprints, Systemic Design, Data Analysis, Workshop Facilitation
Preferred skills
Business Modeling, Project Management, Strategic Thinking
Technologies
Microsoft Office (PowerPoint, Excel, Word)
Responsibilities
Map and diagnose customer journeys using service design and user research methods; Plan and conduct qualitative research including interviews and usability testing; Create journey maps, Service Blueprints, personas, and visual artifacts; Develop, prototype, and iterate service solutions; Contribute to service strategy definition by facilitating workshops; Analyze qualitative and quantitative data to identify improvement opportunities.
Seniority
Mid-level, hands-on IC
