Customer and Commercial Manager
Core
Lead the delivery of pathology collection services across a region, ensuring operational performance and exceptional patient/referrer experiences.
Role type
Regional operations and commercial manager
Builds
Pathology collection services for hospitals, clinics, and remote communities
Domain
Healthcare diagnostics / Pathology
Required skills
operational leadership, stakeholder relationship building, local business development, frontline team coaching, digital onboarding coordination, site quality compliance, CRM management
Preferred skills
experience in healthcare, retail, or customer-focused operational environments
Technologies
digital health tools, reporting tools, CRM systems
Responsibilities
Implement local initiatives aligned with regional strategies; act as first point of contact for healthcare referrers; execute local business development opportunities; coordinate patient and referrer engagement initiatives; facilitate digital onboarding for new referrers; provide daily coaching and guidance to frontline staff; conduct regular site visits to ensure quality and compliance standards
Seniority
Senior, hands-on IC with people leadership responsibilities
