Field Service Engineer
Core
Partner with Ford dealerships to optimize technical performance, improve workshop metrics, and enhance service efficiency.
Role type
Field Service Engineer (Dealer Support)
Builds
Optimized dealership workshop operations and technician competency
Domain
Automotive after-sales service and dealer network management
Required skills
vehicle diagnostics, repair procedures, technician training, workshop process optimization, incident investigation, technical reporting, stakeholder communication
Preferred skills
Ford Master Technician experience, consumer law knowledge, problem-solving
Technologies
Special Service Tools, Ford diagnostic equipment
Responsibilities
Drive Fix It Right The First Time (FIRTFT) rates and reduce Vehicle Off Road (VOR) times; Provide expert vehicle diagnostic and repair assistance to dealerships; Maintain up-to-date knowledge of Ford products through continuous training; Support dealers on technician training plans and equipment requirements; Facilitate Service Manager and Service Foreman meetings; Verify dealer processes for Field Service Actions (FSA); Support dealer recruitment and mentoring initiatives; Investigate vehicle incidents and prepare technical reports.
Seniority
Mid-level, hands-on IC