Customer Service Advisor
Core
Manage high-volume inbound customer enquiries across phone, email, and tickets for a growing Australian fintech, resolving Level 1–3 issues and delivering a positive customer experience.
Role type
Customer Service Advisor (Contact Centre)
Builds
Customer support interactions for businesses across diverse industries
Domain
Financial Technology (Fintech)
Deliverable
client delivery
Required skills
Verbal and written communication, Customer service experience, Tech-savviness, Adaptability, Resilience, Salesforce familiarity
Preferred skills
Recent graduate status, Full Australian working rights
Technologies
Salesforce, Internal ticketing systems
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