Customer Service - Customer Service Assistant
Core
First point of contact and administrative support for a residential care home, managing visitors, mail, payments, and documentation.
Role type
Customer Service Assistant (Reception/Admin)
Builds
Administrative processes and visitor management for a residential care facility
Domain
Healthcare / Residential Care
Deliverable
product features
Required skills
Reception duties, payment processing, document registration, mail management, Microsoft Office, database usage, multi-tasking, problem-solving, accuracy, stakeholder liaison
Responsibilities
Maintain a welcoming environment, provide service via phone/email/in-person, process payments, manage visitor and contractor sign-ins, organize mail, liaise with staff
Seniority
Entry-level / Junior
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