Manager, People Services and Recruitment
Core
Lead frontline People & Culture service delivery and recruitment functions to support access to justice for Legal Aid NSW employees and leaders.
Role type
Manager, People Services and Recruitment (HR Operations & Talent Acquisition)
Builds
Modernized HR service experience, portfolio-aligned recruitment model, and operational workflows for a large, diverse legal aid organization.
Domain
Legal Services / Human Resources / Talent Acquisition
Required skills
HR service delivery leadership, high-volume recruitment management, process improvement, data-driven operational insight, team leadership, digital enablement, service standard setting, stakeholder management, change management, compliance governance
Preferred skills
Experience in complex, high-volume environments, ability to connect process with customer experience, cross-functional collaboration
Technologies
HRIS, self-service platforms, recruitment analytics tools, knowledge management systems
Responsibilities
Lead People Services and Recruitment to deliver consistent HR service delivery, recruitment, onboarding, and establishment support; Set service standards and establish clear triage, workflow, quality assurance, and escalation arrangements; Oversee portfolio-aligned recruitment delivery, hiring manager support, candidate management, and selection governance; Use service data and recruitment metrics to improve performance and identify risks; Strengthen digital enablement, self-service, and system improvements; Lead and develop a multidisciplinary team across People Services and Talent Acquisition.
Seniority
Manager, hands-on leadership with strategic oversight
