Junior Product Service Engineer
Core
Provide Tier 2 technical support, issue triage, and documentation for MineStar Terrain Onboard and Command for Dozing technologies to ensure product quality and support responsiveness.
Role type
Junior Product Service Engineer (Tier 2 Support)
Builds
MineStar Terrain Onboard and Command for Dozing hardware and software solutions
Domain
Mining Equipment / Industrial Automation
Required skills
issue triage, Tier 2 troubleshooting, technical documentation, NPI coordination, problem diagnosis, stakeholder liaison
Preferred skills
project management, electrical fault troubleshooting, SQL Server, TCP/IP networking, Microsoft client/server platforms
Technologies
MineStar Terrain Onboard, Command for Dozing, SQL Server, TCP/IP, Microsoft platforms
Responsibilities
Triage hardware and software issues reported by dealers and customers; Provide Tier 2 technical support including investigation and diagnosis; Maintain official product service documentation; Support NPI service engineers with information and barrier removal; Coordinate Corrective Preventive Action (CPI) activities; Act as liaison between implementation teams, engineering, and product support.
Seniority
Junior, hands-on IC
