Head Concierge
Core
Lead the Concierge team to deliver exceptional guest experiences and handle travel logistics.
Role type
Senior IC concierge team leader
Builds
Unforgettable service experiences for hotel guests
Domain
Hospitality
Deliverable
client delivery
Required skills
Guest relationship management, team leadership, travel logistics coordination, multi-tasking under pressure, problem-solving
Preferred skills
Flexible availability for rotating shifts (evenings, weekends, holidays)
Responsibilities
Foster genuine connections with guests, facilitate onboarding for new team members, lead the Concierge team collaboratively, assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
Seniority
Senior, hands-on IC
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