Manager Change & Configuration Mgmt
Core
Lead enterprise-wide change and configuration management practices to reduce risk and improve service quality in a complex digital environment.
Role type
Manager, Change & Configuration Management
Builds
Digital services and infrastructure for communities across NSW
Domain
Public Sector / Government / IT Service Management
Required skills
ITIL, SIAM, risk management, stakeholder engagement, team leadership, continuous improvement, service acceptance
Preferred skills
translating technical info to business outcomes, coaching teams
Technologies
ITIL, SIAM
Responsibilities
Lead and strengthen enterprise change and configuration management practices; Ensure technology changes are planned, assessed and implemented effectively; Drive service acceptance activities; Monitor risk, compliance and service quality outcomes; Build strong partnerships across the organisation and with external vendors; Coach, support and develop a high-performing team
Seniority
Manager, hands-on IC with team leadership