Customer Success Trainer
Core
Deliver functional and technical product training for Venue Management Systems, applications, and web-based products to ensure customer success and product proficiency.
Role type
Customer Success Trainer (Technical Training)
Builds
Structured training courses, supporting documentation, and live webinars for gaming venue management systems.
Domain
Gaming industry / Venue Management Systems
Required skills
Customer service, formal training program delivery, Microsoft Office Suite, cashflow analysis, financial analysis, application and technical training, operational acceptance testing (OAT), Salesforce usage, travel to customer sites
Preferred skills
Gaming industry background, club/hotel operational procedures knowledge, technology sector experience, Cert IV qualification
Technologies
Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint)
Responsibilities
Conduct face-to-face, virtual, telephone, and remote desktop training; provide on-site pre and post-installation support; develop training courses and documentation; update service tickets and track issue resolution; support sales bids and tenders; host live webinars; collaborate with product developers and customer support.
Seniority
Individual Contributor, mid-level to senior based on experience requirements