Technology Support Engineer
Core
Resolve incidents and problems across multiple business system components to ensure operational stability.
Role type
Technology Support Engineer (Database Management focus)
Builds
Operational stability for business systems
Domain
IT Operations / Database Management
Required skills
Database Management, Database performance tuning, Backup and recovery, Database security, Database connectivity troubleshooting, Database replication, High availability concepts
Responsibilities
Resolve incidents and problems across business system components, Create and implement Requests for Change (RFC), Update knowledge base articles, Collaborate with vendors and service management teams, Monitor system performance, Support junior team members
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