IT Helpdesk Technician
Core
Provide on-site first-line technical support to office employees, resolving hardware, software, and connectivity issues promptly.
Role type
entry-level IT helpdesk technician
Builds
desktops, laptops, printers, peripherals, and mobile devices
Domain
corporate IT support
Required skills
Windows OS administration, Microsoft 365/Office 365 management, basic networking (LAN/WAN, DHCP, DNS), ticketing systems, remote monitoring tools (N-central), hardware troubleshooting, documentation
Preferred skills
SharePoint experience, proactive problem-solving, ability to manage multiple requests
Technologies
Windows, Microsoft 365, Office 365, SharePoint, N-central, LAN, WAN, DHCP, DNS
Responsibilities
Install, configure, and maintain desktops, laptops, printers, and mobile devices; troubleshoot hardware, software, and connectivity problems; manage support tickets and document issues; monitor systems using remote management tools; assist with IT asset management and employee onboarding/offboarding; lift and move computer equipment
Seniority
entry-level, hands-on IC
