AWS Platform Support Lead
Core
Lead and manage AWS platform support operations, ensuring high availability, scalability, and security of cloud infrastructure while mentoring engineering teams.
Role type
Senior IC AWS Platform Support Lead
Builds
Production-ready AWS cloud environments and support frameworks
Domain
Cloud Infrastructure / IT Operations
Required skills
AWS cloud operations, Linux administration, cloud networking, security architecture, incident management, team leadership, automation scripting, capacity planning, root cause analysis, stakeholder communication
Preferred skills
Kubernetes, FinOps, SRE practices, global 24x7 operations, Azure/GCP experience
Technologies
AWS (EC2, S3, VPC, IAM, RDS, Lambda, Route 53, ELB, CloudWatch, CloudTrail, Auto Scaling, SNS/SQS, EKS, ECS), Terraform, CloudFormation, Ansible, Jenkins, GitHub, GitLab, Azure DevOps, Python, Shell, PowerShell, Datadog, Dynatrace, Prometheus, Grafana, ELK Stack, MySQL, PostgreSQL, DynamoDB, RHEL, Amazon Linux, Ubuntu, Windows Server
Responsibilities
Lead, coach, and develop AWS platform support engineers; manage support coverage and shift governance; oversee AWS infrastructure operations to maintain platform reliability; establish support standards and best practices; direct incident, problem, change, and release management; conduct root cause analyses and implement preventive measures; develop proactive monitoring and alerting; plan capacity and optimize platform performance; automate operational work using IaC and scripting; enforce cloud security policies and compliance; collaborate with cross-functional stakeholder teams.
Seniority
Senior, hands-on IC with leadership responsibilities