Business Systems Analyst
Core
Analyze business requirements and drive continuous improvement for Salesforce and Five9 systems supporting 40k users across 22 systems.
Role type
Business Systems Analyst
Builds
Salesforce CRM and Five9 contact center platforms
Domain
Financial services / Commercial vehicle financing
Required skills
Requirements gathering, functional specifications, workflow automation, UAT, data management, reporting, system troubleshooting, Microsoft 365
Preferred skills
Lean Six Sigma, Salesforce Admin, Five9, system integrations, Agile/Scrum, end-user training
Technologies
Salesforce, Five9, Microsoft 365
Responsibilities
Support day-to-day operations and resolve user requests; Identify and implement system improvement opportunities; Document business processes and system configurations; Conduct testing and support production deployments.
Seniority
Mid-level, hands-on IC
