Wholesale Operations Analyst
Core
Resolve complex operational issues, manage high-trust documents and payments, and serve as the primary escalation point for wholesale processes in the U.S. and Canadian markets.
Role type
Senior IC wholesale operations analyst
Builds
Operational integrity and compliance for commercial vehicle financing
Domain
Automotive finance + wholesale operations
Required skills
reconciliation, payment processing, audit execution, process improvement, training delivery, MSO/title management, UAT, analytical skills
Preferred skills
wholesale finance systems (WFS, EFT/DIFMS, NADA, F&I Pro), floorplan accounting, duplicate financing resolution, physical damage insurance knowledge
Technologies
Microsoft Word, Excel, WFS, EFT/DIFMS, NADA, F&I Pro
Responsibilities
Investigate and resolve high-priority administrative challenges for U.S. and Canadian markets; conduct detailed audits of work processed by the NASC team; deliver comprehensive training sessions to new and existing team members; accurately process incoming payments via check; manage and maintain secure physical inventory of Manufacturer's Certificates of Origin (MSOs) and titles; execute the release of MSOs and titles upon full payoff; perform User Acceptance Testing (UAT) for system enhancements.
Seniority
Mid-level, hands-on IC