Animation IT Technician
Core
On-site IT support for animation and VFX artists, handling hardware troubleshooting, software support, and user training in a high-pressure production environment.
Role type
Senior IC IT support technician (animation studio)
Builds
Stable IT infrastructure for animation/VFX workflows
Domain
Animation and VFX production
Deliverable
client delivery
Required skills
Mac OS X support, Windows support, Linux familiarity, iOS support, hardware troubleshooting, ticketing systems, animation software familiarity (Maya, Adobe Creative Suite), user training, documentation creation
Preferred skills
Animation studio experience, VFX software experience, night/weekend shift flexibility
Technologies
macOS, Windows, Linux, iOS, Maya, Adobe Creative Suite, OpenOffice, Microsoft Office, Google Drive, Gmail
Responsibilities
Monitor and resolve incoming technical requests via help desk, troubleshoot and repair hardware components, support onboarding and provide technology training, create self-service learning resources, improve support workflows, support multiple OS platforms and accessories
Seniority
Mid-level, hands-on IC
