Senior IT Technician - Onsite
Core
Senior-level IT support and infrastructure maintenance for a financial services firm, focusing on advanced troubleshooting, device lifecycle management, and system optimization.
Role type
Senior IT Technician (Onsite)
Builds
Stable IT infrastructure, deployed devices, and optimized system environments for end users.
Domain
Financial Services / IT Operations
Required skills
Advanced troubleshooting (Windows/macOS), hardware/software/network diagnostics, device imaging and deployment, ticketing systems (ServiceNow, Jira, Zendesk), technical documentation, patching and updates, mentoring junior staff
Preferred skills
None explicitly stated
Technologies
JIRA, macOS, Phoenix, ServiceNow, Windows, Zendesk
Responsibilities
Resolve escalated hardware, software, and network issues; Configure, maintain, and optimize computers, mobile devices, and peripherals; Manage high-priority tickets and maintain detailed records; Perform patching, imaging, updates, and routine equipment health checks; Lead hardware inventory tracking and equipment deployments; Train and guide IT Technician I and II staff
Seniority
Senior, hands-on IC with mentorship responsibilities