Technical Analyst - Onsite
Core
Evaluate workflows, identify process inefficiencies, and support Field Network and Operations teams with analysis, documentation, and reporting.
Role type
Senior IC Technical Analyst
Builds
Process documentation, operational guides, reports, dashboards, and metrics
Domain
Financial services / Telecommunications operations
Deliverable
dashboards & analysis
Required skills
Analytical thinking, problem-solving, process improvement, data analysis, project tracking, stakeholder liaison
Preferred skills
Project management, ticketing platforms, process improvement methodologies, operational dashboards
Technologies
Excel, Microsoft 365, ServiceNow, SharePoint
Responsibilities
Evaluate workflows and operational activities; Identify process inefficiencies and recommend improvements; Create and maintain process documentation and SOPs; Track project deliverables and field activity progress; Develop reports, dashboards, and KPIs; Coordinate with cross-functional teams and stakeholders.
Seniority
Mid-level, hands-on IC
