AI & Automation Engineer
Core
Design, develop, and deploy AI solutions and automation scripts to improve internal operations and client service delivery for a Managed Services Provider.
Role type
Senior IC AI & Automation Engineer
Builds
AI agents, automation workflows, and cloud-native services for MSP clients
Domain
IT Managed Services / Cloud Automation / Generative AI
Deliverable
production ML models
Required skills
PowerShell scripting, REST API integration, Azure DevOps, Git, Azure OpenAI, prompt engineering, Microsoft 365 integration, cloud security, DLP policies, business process automation
Preferred skills
AI agent development, agentic workflows, Model Context Protocol (MCP), vector databases, RAG, Python, containerization, infrastructure as code, Power BI
Technologies
Azure Functions, Logic Apps, Automation Accounts, Claude Code, Microsoft Graph, Key Vault, Azure AI Services
Responsibilities
Build and maintain AI agents using LLMs; develop prompt engineering standards and reusable libraries; create internal AI tools to boost productivity; integrate PSA, RMM, and Microsoft 365 platforms; develop PowerShell- and API-driven automation for multi-OS environments; maintain Azure DevOps CI/CD pipelines; monitor production AI solutions for reliability; research and prototype emerging AI technologies.
Seniority
Senior, hands-on IC