IT Technician
Core
Provide onsite help desk and desktop support for hardware, software, and network issues while maintaining cybersecurity standards for end users.
Role type
IT Technician (Help Desk/Desktop Support)
Builds
Laptops, desktops, workstations, Wi-Fi networks, and secure user environments
Domain
Corporate IT / Cybersecurity
Deliverable
product features
Required skills
Windows OS, Active Directory, networking, troubleshooting, Microsoft 365, endpoint security, Wi-Fi configuration, user account management
Preferred skills
Associate or Bachelor's degree in IT/CS, vocational training, technical certifications, military IT training, previous help desk experience
Technologies
Active Directory, Microsoft 365, Windows, Office 365, Wi-Fi, endpoint protection, VoIP
Responsibilities
Provide help desk assistance for hardware, software, and connectivity issues via ticketing system; Deploy and configure laptops, desktops, and mobile devices; Build and maintain Wi-Fi networks; Administer building access systems; Deploy and monitor cybersecurity tools and policies; Coordinate with central IT operations for network infrastructure support.
Seniority
Entry-level to Mid-level, hands-on IC