IT Support Specialist
Core
Provide tier 1 and tier 2 support for hardware, software, and network issues while managing user accounts and device setup.
Role type
IT Support Specialist
Builds
Internal IT systems and user access management
Domain
Enterprise IT Infrastructure
Required skills
Active Directory, Azure AD, Windows, macOS, networking fundamentals, hardware support, technical support, documentation
Preferred skills
CompTIA A+, CompTIA Network+
Technologies
Active Directory, Azure, Hardware Support, macOS, Mobile, Network, Windows, Cloud
Responsibilities
Provide tier 1 and tier 2 support for hardware, software, and network issues; Set up and maintain workstations, laptops, and mobile devices; Manage user accounts, permissions, and access through Active Directory/Azure AD; Support IT equipment setup and retrieval during employee onboarding and offboarding; Document processes and maintain the internal knowledge base