Reactive Support Engineer
Core
Escalation Support Engineer handling advanced technical issues, root cause analysis, and permanent fixes for servers, networking, and cloud platforms.
Role type
Senior IC IT Support Engineer
Builds
Production support stability and operational excellence for client environments
Domain
IT Infrastructure, Cloud, Managed Services
Required skills
Advanced troubleshooting, root cause analysis, server administration, networking, Microsoft 365 administration, Azure/Entra administration, backup and disaster recovery, documentation, mentoring
Preferred skills
CompTIA A+, CompTIA Network+, Bachelors degree
Technologies
Active Directory, Azure, Microsoft 365, Windows Server, Exchange, Firewall, macOS
Responsibilities
Handle escalated support tickets and resolve advanced technical issues, Determine root causes and implement lasting fixes, Complete onsite visits when necessary, Mentor, coach, and train Support Team Engineers, Support project implementations involving servers and cloud migrations, Maintain clear documentation of all work and identify recurring issue patterns
Seniority
Mid-Senior, hands-on IC