Boutique Client Engagement Expert
Core
Drive client engagement strategies and action plans at the boutique level to build long-term relationships and sell a lifestyle rather than just products.
Role type
Boutique Client Engagement Expert
Builds
Client engagement action plans, client communication tools, and boutique service optimization
Domain
Luxury retail / Client Experience Management (CEM)
Deliverable
product features
Required skills
Client segmentation analysis, clienteling strategy, boutique operations management, event coordination, competitor analysis, data quality management, team coaching, project management, communication tools proficiency
Preferred skills
University degree, office partnership experience
Responsibilities
Define and execute local CEM strategies, analyze boutique performance reports, coach staff on clienteling, coordinate client communication events, optimize boutique client services, monitor client data capture quality
Seniority
Mid-level, hands-on IC