Sr. Program Manager - Implementation
Core
Lead complex client onboarding and implementation programs for Alkami's digital banking solutions, ensuring successful delivery and positive customer experiences.
Role type
Senior Implementation Program Manager
Builds
Digital banking onboarding and implementation services for U.S. banks and credit unions
Domain
Fintech / SaaS
Required skills
complex program management, stakeholder coordination, risk mitigation, cross-functional collaboration, project scheduling, customer relationship management, process improvement
Preferred skills
fintech/SaaS implementation experience, Agile/Waterfall methodologies, technical integration coordination, mentoring junior staff
Technologies
Jira, Smartsheet
Responsibilities
Develop comprehensive project schedules and manage milestones for multiple engagements; Serve as primary implementation lead to manage customer expectations and align on goals; Coordinate activities across Delivery, Technical Services, Product, and Customer Success teams; Analyze implementation risks and develop mitigation strategies; Facilitate customer-facing meetings and document action items; Manage project tasks and workflows to maintain visibility into project health; Support onboarding readiness by validating customer requirements and resource alignment; Identify process improvement opportunities to enhance operational efficiency; Collaborate with leadership to provide visibility into portfolio health and risks; Mentor less experienced program managers.
Seniority
Senior, hands-on IC