Auto Physical Damage Senior Claim Representative
Core
Handle commercial auto physical damage claims, including intake, coverage verification, damage evaluation, repair management, and total loss processing.
Role type
Senior IC claims representative (commercial auto physical damage)
Builds
Claims resolutions and payments for insureds, claimants, and repair facilities
Domain
Insurance (P&C) / Commercial Auto
Deliverable
client delivery
Required skills
Auto physical damage claims experience, coverage and liability determination, damage evaluation, repair management, total loss assessment, subrogation, fraud detection, reserve setting, regulatory compliance
Preferred skills
Commercial auto or fleet experience, AIC, CPCU, I-CAR, ASE collision training
Technologies
Police reports, dashcam data, telematics, claim management systems, digital payment platforms
Responsibilities
Review new auto physical damage assignments at first notice of loss; make timely liability determinations using police reports and scene information; triage claims to appropriate handling channels; evaluate physical damage and manage repairs; identify probable total losses and process diminished value claims; pursue subrogation opportunities and report fraud indicators; set and adjust reserves; communicate with insureds and stakeholders to explain coverage and decisions.
Seniority
Senior, hands-on IC