Consumer Care Specialist (Temporary)
Core
Handle incoming customer inquiries via email and phone, resolve complaints, and ensure a positive customer experience for Fiskars Group's eCom and DTC channels.
Role type
Consumer Care Specialist (Customer Service)
Builds
Customer support interactions and resolution pathways for eCom and DTC customers
Domain
Consumer goods (gardening, outdoor living, homeware, jewelry)
Deliverable
client delivery
Required skills
Phone communication, email communication, complaint resolution, process improvement, upselling, IT system navigation, empathy, self-management
Preferred skills
Prior customer service experience, proactive problem-solving, teamwork
Responsibilities
Handle incoming customer inquiries via email and phone, resolve complaints, meet daily service and productivity targets, recommend system and process improvements, identify upselling opportunities, participate in continuous process improvements
Seniority
Individual Contributor, entry to mid-level
